At ANSAM, diversity, equity, and inclusion are key elements of our DNA. We are committed to providing each of our employees with the opportunity to grow, succeed, and thrive, regardless of their background. We believe that diversity is essential to our success. If you share our values and meet the job requirements, we encourage you to apply. We welcome all applications, including those requiring specific accommodations.

As an ICT Support Specialist, your primary responsibility will be to provide technical support to employees across various departments. Your role will include the following tasks:

• Providing Technical Support: Assisting employees with IT-related issues to ensure smooth daily operations.
• Prioritizing Requests: Managing and prioritizing support requests based on urgency and importance, ensuring that all employees receive prompt and effective assistance.
• Resolving Hardware and Software Issues: Troubleshooting and resolving issues on laptops and mobile devices, including software installations, configuration, and hardware replacements.
• Configuring and Maintaining Peripherals: Setting up and managing printers and other peripheral devices.
• User Account Management: Managing user accounts and access permissions using Active Directory.
• Network Maintenance: Monitoring and maintaining computer networks and systems, addressing connectivity issues, and resolving network-related problems.
• Inventory Management: Keeping track of IT equipment, handling disposal, and coordinating replacements as necessary.
• Ticket Management: Managing and resolving incidents and requests through the ServiceNow ticketing system, ensuring issues are documented and resolved within agreed time frames.
• System Updates and Maintenance: Ensuring IT systems and equipment are maintained and updated according to best practices.
• On-Site Support: Availability to travel as needed to provide on-site technical support.

To succeed in this role, you should have a solid understanding of IT systems, hardware, and software. You should be comfortable solving problems, able to stay calm under pressure, and work well in a fast-paced environment. Communication skills and the ability to work collaboratively with diverse teams, including staff and external vendors, are essential.

Requirements:

Experience Required:

• At least 2 years of experience in a similar role.

Languages:

• Proficient in English.
• Proficient in French.
• Additional languages are a plus.

Technical Skills:

• Experience with Office 365, including Microsoft Word, Excel, PowerPoint, Outlook, and cloud-based services like SharePoint, OneDrive, Teams, and Zoom.
• Good MAC support skills.
• Familiarity with videoconference tools and troubleshooting.
• Knowledge of Windows 11 operating system.
• Experience with Intune and Airwatch for device management and security.
• Background in IT service management.

Soft Skills:

• Effective communication and interpersonal skills.
• Problem-solving and analytical abilities.

Other Requirements:

• Residency in Switzerland or eligibility for a Swiss work permit.